Avaliação do processo de capacitação do servidor público de nível superior: um estudo de caso da Assembleia Legislativa do Estado do Amazonas

Abstract

With so much access to information, the concerns of the managers take a new focus: enable, retain and sustain the highest number of possible intellectual capital. In this regard, the State must go through a period of adaptation, adopt a new design management to prepare the technical and administrative and managerial staff to carry out their responsibilities. It is known that the training process for civil servants allows the development of managerial skills and effective change in the server profile, so the overall objective of this work is to evaluate the effectiveness of top-level training in the formation of organizational skills civil servants in the period 2010 to 2014. for this highlights three specific objectives: (1) identify the areas of knowledge, responsible for developing the skills of the public servant; (2) catalog the world of higher education courses offered by the program; and (3) raise the awareness of public servants before the grants awarded this same period cited. The methodology used was an exploratory and descriptive case study with application of the questionnaire survey method, characterized nature applied in a circumstantial reality is the inductive method from the observation of a particular universe of the sample to represent the whole. Data validation was made through statistical analysis using the Chi-square Person. The results were consistent and evaluating the effectiveness of the process was confirmed as being a tool for the development of knowledge, skills and managerial attitudes, but it was concluded that despite the satisfactory results in most indicators, there is the possibility to insert process improvements, particularly regarding the intensification of performance evaluation program in time to correct any possible failures in performing the tasks